Store Shift Lead: Customer Experience & Ops Coach

Walgreens; Sayreville (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a dedicated team member to open and close the store in management’s absence, handle cash and assist customers with products and services. You will ensure the floor and stock room are ready, assist with deliveries, and maintain accurate pricing and inventory.

The role emphasizes delivering a distinctive customer experience, training, and compliance with store policies and regulations. English fluency and prior leadership are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle startup tasks.
• Process returns, voids, refunds, cash drops, and provide change as requested to cash registers.
• Deliver a distinctive and delightful customer experience.
• Engage customers and assist with products and services to ensure a positive experience.
• Model customer service best practices for the team and service traits.
• Assist with inventory, displays, pricing, and backroom operations.
• Maintain accurate inventory and price signage; ensure compliance with local regulations.
• Assist with bookkeeping, cash reports, and store maintenance tasks.
• Ensure compliance with laws on regulated products (e.g., alcohol, tobacco).
• Open/close responsibilities, security checks, and passage of goods.

Skills

Leadership experience

Fluent English

Job description

Walgreens is seeking a dedicated team member to open and close the store in management’s absence, handle cash and assist customers with products and services. You will ensure the floor and stock room are ready, assist with deliveries, and maintain accurate pricing and inventory.

The role emphasizes delivering a distinctive customer experience, training, and compliance with store policies and regulations. English fluency and prior leadership are required.