Store Shift Lead: Service & Operations Coach

Walgreens; Suttons Mills (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a customer-focused team member to help open and close the store when management is not present, handle cash and transactions, and ensure the sales floor and back room are ready for business. The role emphasizes delivering a distinctive customer experience and assisting guests with products and services.

The ideal candidate has at least one year of leadership or supervisory experience in retail, and must be fluent in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure readiness for the business day.
• Complete cash handling tasks including refunds, drops to the safe, and providing change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers, resolve issues, and assist with products and services.
• Maintain store inventory, pricing, signage, and compliance with policies and regulations.
• Assist with vendor deliveries, backroom operations, and floor readiness.
• Support training and communications between management and team members.

Skills

Leadership

English

Job description

Walgreens is seeking a customer-focused team member to help open and close the store when management is not present, handle cash and transactions, and ensure the sales floor and back room are ready for business. The role emphasizes delivering a distinctive customer experience and assisting guests with products and services.

The ideal candidate has at least one year of leadership or supervisory experience in retail, and must be fluent in English.