Store Shift Lead: Customer Experience & Ops

Walgreens; West Webster (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in West Webster, NY is hiring a Customer Experience Associate to welcome customers, answer questions, and help locate products. The role includes opening and closing duties in the manager's absence and ensuring cash and registers are properly managed.

You will support store operations, assist with inventory, price changes, and basic bookkeeping tasks, while maintaining a clean, compliant, and welcoming store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory or pricing practices is a plus.

Responsibilities

• Open and close the store in the absence of management, including cash handling and floor readiness.
• Process returns, refunds, and cash drops, and provide change for registers.
• Create a welcoming customer experience and assist customers with questions and products.
• Maintain accurate inventory counts and assist with vendor deliveries as needed.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Cash handling

Store systems

Job description

Walgreens in West Webster, NY is hiring a Customer Experience Associate to welcome customers, answer questions, and help locate products. The role includes opening and closing duties in the manager's absence and ensuring cash and registers are properly managed.

You will support store operations, assist with inventory, price changes, and basic bookkeeping tasks, while maintaining a clean, compliant, and welcoming store environment.