Store Shift Lead: Customer Experience & Ops

Walgreens; Turlock (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is hiring in California for a role that opens and closes the store when management is not present, handles cash and refunds, and ensures the floor and backroom are prepared for the day’s business. You will engage customers and uphold Walgreens service standards while maintaining inventory accuracy and store presentation.

The position emphasizes reliable teamwork, compliance with policies, and proactive service delivery to support an excellent customer experience.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Maintains accurate inventory counts and store appearance, including pricing and signage.
• Assist with cashier duties, backdoor deliveries, and vendor interactions as needed.
• Supports training and professional development of team members.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is hiring in California for a role that opens and closes the store when management is not present, handles cash and refunds, and ensures the floor and backroom are prepared for the day’s business. You will engage customers and uphold Walgreens service standards while maintaining inventory accuracy and store presentation.

The position emphasizes reliable teamwork, compliance with policies, and proactive service delivery to support an excellent customer experience.