Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Smyrna (TN); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. in Smyrna, TN is seeking a store associate to operate the shop in the absence of management. You will handle cash, process transactions, and ensure the floor and stockroom are ready for business.

You will engage customers, resolve issues, and uphold Walgreens service standards while collaborating with team members on inventory, displays, and vendor deliveries. The role emphasizes reliability, accuracy, and a friendly customer-focused approach.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Certification: PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and starting systems.
• Process returns, refunds, cash drops, and price verifications at registers.
• Deliver a distinctive customer experience and assist customers with products and services.
• Assist with vendor deliveries and backroom operations, including backdoor access.
• Maintain accurate pricing, signage, and daily housekeeping in store sections.
• Assist with cashier duties, stock rotation, and basic department maintenance.
• Support Pharmacy window operations as requested.
• Ensure compliance with state laws on regulated products where applicable.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Pharmacy license (state requirements)

Job description

Walgreens Co. in Smyrna, TN is seeking a store associate to operate the shop in the absence of management. You will handle cash, process transactions, and ensure the floor and stockroom are ready for business.

You will engage customers, resolve issues, and uphold Walgreens service standards while collaborating with team members on inventory, displays, and vendor deliveries. The role emphasizes reliability, accuracy, and a friendly customer-focused approach.