Store Shift Lead - Customer Experience & Ops

Walgreens; Oak Grove (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in Oak Grove, MO is seeking a capable retail leader to open/close the store in the absence of management, handle cash, and ensure readiness for business days, including delivering deliveries through back door access.

The role emphasizes customer experience, store operations, inventory accuracy, pricing, and basic bookkeeping. Prior leadership and English fluency are required; pharmacy certification may be preferred depending on position.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services, resolving issues to ensure a positive experience.
• Maintains store systems, pricing, inventory counts, and completes basic bookkeeping activities as needed.

Skills

Leadership experience

Retail key holder

Customer service

Cash handling

Inventory awareness

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in Oak Grove, MO is seeking a capable retail leader to open/close the store in the absence of management, handle cash, and ensure readiness for business days, including delivering deliveries through back door access.

The role emphasizes customer experience, store operations, inventory accuracy, pricing, and basic bookkeeping. Prior leadership and English fluency are required; pharmacy certification may be preferred depending on position.