Store Shift Lead: Customer Experience & Operations

Walgreens; O’Fallon (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Store Key Holder in O’Fallon, MO to open and close the store when management is unavailable and manage cash handling. You will engage customers, process refunds, and help with inventory, displays, and backroom operations.

The role requires at least one year of leadership/retail experience and fluency in English. Training and ongoing development support are provided, with emphasis on delivering a distinctive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle cash.
• Process returns, refunds, cash drops, and provide change as requested.
• Maintain store appearance, pricing, and signage; assist with inventory and displays.
• Assist with the back room, vendor deliveries, and general store operations.
• Assist with pharmacy window and ensure compliance with policies.

Skills

Leadership

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a Store Key Holder in O’Fallon, MO to open and close the store when management is unavailable and manage cash handling. You will engage customers, process refunds, and help with inventory, displays, and backroom operations.

The role requires at least one year of leadership/retail experience and fluency in English. Training and ongoing development support are provided, with emphasis on delivering a distinctive customer experience.