Store Shift Lead - Customer Experience & Ops

Walgreens Co.; Hilliard (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store associate who can open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business. You will interact with customers, process returns, refunds, and sales with accuracy and courtesy.

The role requires English fluency and flexibility to work evenings and weekends, with opportunities to support inventory and displays and assist with pharmacy-related window duties where permitted by state regulations.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Handle product returns, refunds, cash drops, and provide change as needed.
• Engage customers, assist with products and services, and deliver a delightful experience.
• Maintain accurate cash register records and price changes; ensure proper signage and pricing compliance.
• Assist with inventory counts, backroom organization, and display resets.
• Support Pharmacy out window where allowed by state rules.

Skills

Leadership experience

Customer service

English language

Flexibility

Education

PTCB/ExCPT certification or pharmacy license

Tools

POS system

Inventory/Store systems

Job description

Walgreens Co. is seeking a store associate who can open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business. You will interact with customers, process returns, refunds, and sales with accuracy and courtesy.

The role requires English fluency and flexibility to work evenings and weekends, with opportunities to support inventory and displays and assist with pharmacy-related window duties where permitted by state regulations.