Store Shift Lead - Customer Experience & Ops

Walgreens; Glen Burnie (MD); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens is seeking a store associate with leadership experience to open/close the store in the absence of management, manage cash, and prepare the floor for the day. You will handle returns, refunds, and ensure accurate cash handling at registers.

The role emphasizes delivering a distinctive customer experience, greeting customers, and assisting with products and services to resolve questions and issues promptly.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling, and ensures floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Resolves customer issues to ensure a positive customer experience.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Education

PTCB certification or state pharmacy license

Job description

Walgreens is seeking a store associate with leadership experience to open/close the store in the absence of management, manage cash, and prepare the floor for the day. You will handle returns, refunds, and ensure accurate cash handling at registers.

The role emphasizes delivering a distinctive customer experience, greeting customers, and assisting with products and services to resolve questions and issues promptly.