Store Shift Lead: Customer Experience & Ops

Walgreens; Fort Myers Beach (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Fort Myers Beach, FL is seeking a customer-focused leader to open and close the store in management's absence and manage cash handling and day-to-day operations. You will ensure readiness for the business day and assist with deliveries through the back door when needed.

The role emphasizes delivering a distinctive customer experience, coaching team members, and maintaining accurate inventory, pricing, and displays while upholding store policies and regulatory compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash responsibilities.
• Completes product returns, voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and assists with products and services.
• Coaches team members on best practices and store operations.
• Maintains inventory accuracy, pricing, and displays, including backroom duties.

Skills

Leadership

English fluency

Customer service

Store operations

Education

PTCB certification or pharmacy license

Tools

Cash register system

Inventory system

Job description

Walgreens in Fort Myers Beach, FL is seeking a customer-focused leader to open and close the store in management's absence and manage cash handling and day-to-day operations. You will ensure readiness for the business day and assist with deliveries through the back door when needed.

The role emphasizes delivering a distinctive customer experience, coaching team members, and maintaining accurate inventory, pricing, and displays while upholding store policies and regulatory compliance.