Store Shift Lead - Customer Experience & Ops

Walgreens; Miami Beach (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Miami Beach is seeking a customer-focused team member to open/close the store, manage cash and assist with deliveries. You will interact with customers, resolve issues, and support inventory, displays, and pricing to ensure a positive shopping experience.

The role involves stocking, back-room duties, and adherence to store policies. Prior leadership or key-holding experience is preferred, with English fluency and potential for PTCB/pharmacy licensure where required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Knowledge of store inventory control preferred.
• Arrest and conviction records may be considered.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful experience.
• Holds store keys to open/close without management as necessary.
• Coaches team members in warehouse/vendor ordering processes and opening backdoors for deliveries.
• Registers sales with cash handling and records errors, price verifications, voids.
• Reviews order exceptions and assists in reverse logistics.
• Evaluates and develops displays and completes resets and revisions.
• Maintains accurate inventory counts across departments, stockroom, and overstock.
• Ensures proper signage and pricing; handles local regulatory pricing tasks.
• Assist with bookkeeping activities, including cash reports and bill payments.
• Maintains store cleanliness and requests repairs in manager's absence.
• Separates food items and manages stock rotation using FIFO.
• Knowledge of store systems and equipment; assist at Pharmacy out window as requested.
• Ensures compliance with state/local laws for regulated products (alcohol/tobacco).
• Bag checks of team members; adheres to company policies and respectful coworker relations.
• Completes special assignments as requested.

Job description

Walgreens in Miami Beach is seeking a customer-focused team member to open/close the store, manage cash and assist with deliveries. You will interact with customers, resolve issues, and support inventory, displays, and pricing to ensure a positive shopping experience.

The role involves stocking, back-room duties, and adherence to store policies. Prior leadership or key-holding experience is preferred, with English fluency and potential for PTCB/pharmacy licensure where required.