Store Shift Lead - Customer Experience & Ops

Walgreens; Crown Point (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Crown Point, Indiana is seeking team members to securely open and close the store when management is not present, handling cash and ensuring the floor and stock room are ready for business. You will engage customers, resolve issues, and model excellent service as part of a busy retail environment.

Responsibilities include processing returns, refunds, price changes, inventory control, and assisting with the pharmacy window when needed.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Process product returns, order voids, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Assist with store operations, pricing, and maintenance as needed.
• Assist with pharmacy out window as requested.

Skills

Leadership experience

Customer service

Communication

English fluency

Education

Pharmacy license

PTCB certification

Job description

Walgreens in Crown Point, Indiana is seeking team members to securely open and close the store when management is not present, handling cash and ensuring the floor and stock room are ready for business. You will engage customers, resolve issues, and model excellent service as part of a busy retail environment.

Responsibilities include processing returns, refunds, price changes, inventory control, and assisting with the pharmacy window when needed.