Store Shift Lead: Customer Experience & Operations

Walgreens; Hammond (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Hammond, Indiana is seeking a team member to open and close the store when management is unavailable, handle cash and pricing tasks, and ensure a smooth customer experience. The role supports inventory and back‑room operations while upholding store standards and compliance.

The position emphasizes customer service excellence, teamwork, and the ability to assist with vendor deliveries, returns, and routine store maintenance. Training is provided to ensure consistency across shifts.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Maintains accuracy of sales records, pricing, and signage.

Skills

Customer service

Leadership

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Hammond, Indiana is seeking a team member to open and close the store when management is unavailable, handle cash and pricing tasks, and ensure a smooth customer experience. The role supports inventory and back‑room operations while upholding store standards and compliance.

The position emphasizes customer service excellence, teamwork, and the ability to assist with vendor deliveries, returns, and routine store maintenance. Training is provided to ensure consistency across shifts.