Store Shift Lead: Customer Experience & Operations

Walgreens; Westlake (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Westlake, OH seeks a capable team member to open/close the store when management is unavailable, handle cash tasks, and ensure shelves and stockrooms are prepared for business. You will open the back door for deliveries and process refunds and price checks as needed.

You will engage customers, model service best practices, and support display updates, inventory counts, and pricing accuracy to deliver a distinctive Walgreens experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.

Skills

Leadership experience

Retail experience

Customer service

Education

Pharmacy license

PTCB certification

Job description

Walgreens in Westlake, OH seeks a capable team member to open/close the store when management is unavailable, handle cash tasks, and ensure shelves and stockrooms are prepared for business. You will open the back door for deliveries and process refunds and price checks as needed.

You will engage customers, model service best practices, and support display updates, inventory counts, and pricing accuracy to deliver a distinctive Walgreens experience.