Store Shift Lead — Customer Experience & Ops

Walgreens; Casa Grande (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Casa Grande, AZ is seeking a dedicated Retail Key Carrier/Shift Leader to open and close the store when management is unavailable, handle cash and refunds, and ensure the floor and stock room are ready for daily operations.

You will greet customers, assist with products and services, and model service best practices to deliver a distinctive Walgreens experience. A year of retail experience and fluent English are required.

Qualifications

• One year of prior retail work experience as a retail key carrier or shift leader.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.
• Acts as a liaison and communicates tasks to team members when management is not present.

Skills

Customer service

Cash handling

Leadership

Communication

Education

PTCB certification

Pharmacy license

Tools

POS system

Cash register

Inventory software

Job description

Walgreens in Casa Grande, AZ is seeking a dedicated Retail Key Carrier/Shift Leader to open and close the store when management is unavailable, handle cash and refunds, and ensure the floor and stock room are ready for daily operations.

You will greet customers, assist with products and services, and model service best practices to deliver a distinctive Walgreens experience. A year of retail experience and fluent English are required.