Shift Lead: Store Ops & Guest Experience

Walgreens; Phoenix (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Phoenix, AZ is seeking a capable team member to support store operations and customer experience. This role covers opening/closing duties, cash handling, and ensuring the floor and stock room are ready for a busy day.

You will assist with deliveries, merchandising, and price changes while maintaining accurate records and excellent service. The position requires at least one year of supervisory or retail key holder experience and fluent English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, handles cash and ensures readiness for business day.
• Processes product returns, refunds, and cash handling with accuracy.
• Delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services to resolve questions and issues.
• Models customer service best practices to the team and upholds Walgreens service traits.
• Manages store operations, pricing, displays, inventory counts, and backroom coordination.

Job description

Walgreens in Phoenix, AZ is seeking a capable team member to support store operations and customer experience. This role covers opening/closing duties, cash handling, and ensuring the floor and stock room are ready for a busy day.

You will assist with deliveries, merchandising, and price changes while maintaining accurate records and excellent service. The position requires at least one year of supervisory or retail key holder experience and fluent English.