Store Shift Lead: Customer Experience & Ops

MFA Oil Company; Ashland (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

MFA Petroleum Company is seeking a Break Time Shift Leader for our Ashland, CA location. This role supports store operations, supervises shifts, assists with banking, inventory and daily reporting, and helps drive sales and customer satisfaction.

You will train new team members, promote food service and safety programs, and ensure compliance with policies while maintaining a positive, energetic store environment.

Qualifications

• 18 years of age or older.
• Friendly, customer service-oriented person who enjoys a fast-paced work environment.
• Valid driver’s license and vehicle insurance with adequate transportation to/from bank.
• Flexible availability including weekends and holidays.
• Ability to perform mathematical calculations to make change and balance shift reports.
• Ability to learn new concepts, use technical materials, and operate computer systems.
• Physical ability to move and position products in the cooler and freezer, and stand for long shifts.
• Legal authorization to work in the United States.

Responsibilities

• Provide excellent customer service by engaging with customers and ensuring friendly, efficient transactions.
• Assist in daily store operations including reporting, banking, inventory, fuel management, and maintaining clean, safe premises.
• Support marketing programs, pricing, promotions, and stock integrity across the store.
• Supervise assigned shifts in the manager's absence and train new employees on policies and procedures.
• Maintain timely, professional communication with customers, vendors, coworkers and management.
• Understand store finances, assist with cash handling, audits, and loss control to meet sales and expense goals.
• Uphold cleanliness, safety, and compliance with local, state and federal regulations.
• Work with store technology including POS systems and devices to perform calculations and produce shift reports.

Skills

Customer service

Flexible availability

Math skills

Team leadership

Education

High school diploma or GED

Job description

MFA Petroleum Company is seeking a Break Time Shift Leader for our Ashland, CA location. This role supports store operations, supervises shifts, assists with banking, inventory and daily reporting, and helps drive sales and customer satisfaction.

You will train new team members, promote food service and safety programs, and ensure compliance with policies while maintaining a positive, energetic store environment.