Store Shift Lead - Customer Experience & Ops

Walgreens; Ada (OK); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Oklahoma is seeking a team member to open and close the store when management is not present, ensuring all systems start up, cash handling, and readiness of floor and stock room for the business day.

The role emphasizes greeting customers, assisting with products and services, resolving issues, and modeling Walgreens service traits to deliver a delightful and distinctive customer experience for every guest.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership

Retail key holder

Customer service

Cash handling

English fluency

Job description

Walgreens in Oklahoma is seeking a team member to open and close the store when management is not present, ensuring all systems start up, cash handling, and readiness of floor and stock room for the business day.

The role emphasizes greeting customers, assisting with products and services, resolving issues, and modeling Walgreens service traits to deliver a delightful and distinctive customer experience for every guest.