Store Shift Lead: Customer Experience & Operations

Walgreens; Willowick (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Willowick, OH is seeking a dedicated associate to support store operations and guest service. In this role, you will open and close the store in the absence of management, handle transactions, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve questions, and collaborate with team members to maintain inventory, pricing accuracy, and a positive shopping experience.

Qualifications

• Minimum 1 year of leadership, supervisory, or key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or state pharmacy license required by state.

Responsibilities

• Opens and closes the store in the absence of management, ensuring doors and systems are ready.
• Handles returns, refunds, cash drops, and maintains register accuracy.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves questions, and assists with products and services.
• Maintains inventory accuracy and supports stocking, pricing, and displays.

Skills

Leadership experience

Fluent English

Inventory control knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens in Willowick, OH is seeking a dedicated associate to support store operations and guest service. In this role, you will open and close the store in the absence of management, handle transactions, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve questions, and collaborate with team members to maintain inventory, pricing accuracy, and a positive shopping experience.