Store Shift Lead: Customer Experience & Operations

Walgreens; Southfield (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Southfield, MI is seeking a team member to help openings and closings, manage cash, and ensure floor and stock room readiness for the business day. You will assist with deliveries through the back door as needed and maintain accuracy in pricing and inventory.

You will engage customers, greet and assist with products and services, resolve issues, and model service best practices for the team. The role requires at least one year of leadership or retail key holder experience and fluent

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash and required systems start‑ups.
• Completes product returns, refunds, and cash drops; provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services, resolves issues.
• Maintains store and stockroom readiness, pricing, displays, and inventory accuracy.
• Supports backroom operations, vendor deliveries, and order reviews.

Skills

Leadership

Retail Key Holder

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Southfield, MI is seeking a team member to help openings and closings, manage cash, and ensure floor and stock room readiness for the business day. You will assist with deliveries through the back door as needed and maintain accuracy in pricing and inventory.

You will engage customers, greet and assist with products and services, resolve issues, and model service best practices for the team. The role requires at least one year of leadership or retail key holder experience and fluent