Store Shift Lead: Customer Experience & Operations

Walgreens; Big Rapids (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Big Rapids, Michigan is seeking a hands-on team member who can open and close the store in the absence of management, manage cash and assist customers with everyday needs. This role emphasizes delivering a distinctive customer experience, maintaining store standards, and supporting both operations and merchandising under supervision.

The position involves working independently when managers are not present, ensuring accuracy in pricing, stock, and backroom organization while

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling start-ups and cash.
• Handles cash handling, returns, voids, refunds, and cash drops to the safe.
• Delivers a distinctive and delightful customer experience.
• Engages customers, greets, assists with products and services.
• Maintains inventory accuracy and supports pricing and signage.
• Assists with vendor deliveries and backdoor access as needed.
• Supports housekeeping, displays, and basic store maintenance.
• Communicates tasks to team members when management is not present.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Big Rapids, Michigan is seeking a hands-on team member who can open and close the store in the absence of management, manage cash and assist customers with everyday needs. This role emphasizes delivering a distinctive customer experience, maintaining store standards, and supporting both operations and merchandising under supervision.

The position involves working independently when managers are not present, ensuring accuracy in pricing, stock, and backroom organization while