Store Shift Lead - Customer Experience & Operations

Walgreens; South Jordan (UT); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in South Jordan, UT is seeking a dependable team member to open and close the store when management is unavailable, handle cash and refunds, and ensure the floor and stockroom are ready for business. You will also assist with vendor deliveries and inventory maintenance, delivering a consistent customer experience.

The role emphasizes store operations, basic bookkeeping, and adherence to policies, with opportunities to contribute to merchandising and customer service excellence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store when management is absent, including cash handling and system start-ups.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries and backroom operations, including opening the backdoor for deliveries.
• Maintains accurate inventory counts and pricing signage; handles stock rotation and shelf labeling.
• Supports bookkeeping tasks, including cash reports, counts, and ledgers as needed.
• Keeps store clean and organized, ensuring proper signage and inventory accuracy.
• Assists with exterior/interior maintenance and compliance with local regulations.

Skills

Leadership

Customer service

English proficiency

Store operations

Education

PTCB certification or state pharmacy license

Job description

Walgreens in South Jordan, UT is seeking a dependable team member to open and close the store when management is unavailable, handle cash and refunds, and ensure the floor and stockroom are ready for business. You will also assist with vendor deliveries and inventory maintenance, delivering a consistent customer experience.

The role emphasizes store operations, basic bookkeeping, and adherence to policies, with opportunities to contribute to merchandising and customer service excellence.