Store Shift Lead: Customer Experience & Operations

Walgreens; Ponchatoula (LA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Ponchatoula, LA is seeking a store team member to support opening and closing duties, cash handling, and customer service excellence. You will ensure shelves and back room are ready for the business day and assist with vendor deliveries where needed.

Responsibilities include processing returns, refunds, and POS transactions, coaching teammates, and maintaining store standards for pricing, signage, and inventory. Previous leadership or key holder experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required cash procedures.
• Manages returns, refunds, cash drops, and cash register reconciliations.
• Delivers a distinctive and delightful customer experience.
• Maintains accurate inventory counts and stockroom organization.
• Supports displays, pricing, signage, and basic store maintenance.

Skills

Leadership experience

Customer service

Cash handling

POS system

Tools

POS system

Job description

Walgreens in Ponchatoula, LA is seeking a store team member to support opening and closing duties, cash handling, and customer service excellence. You will ensure shelves and back room are ready for the business day and assist with vendor deliveries where needed.

Responsibilities include processing returns, refunds, and POS transactions, coaching teammates, and maintaining store standards for pricing, signage, and inventory. Previous leadership or key holder experience is preferred.