Store Shift Lead — Customer Experience & Operations

Walgreens Co.; Phoenix (AZ); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Phoenix, AZ seeks a Retail Key Holder to support store operations, opening and closing in the manager's absence, handling cash, and ensuring the floor and stockroom are ready for the business day.

Assists with vendor deliveries and maintains store readiness. The role emphasizes delivering a distinctive customer experience, engaging customers, processing returns and refunds, and maintaining accurate inventory and pricing.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Registers all related sales with accuracy, including price verifications and voids.
• Assists with vendor deliveries and backdoor access as needed, and maintains store cleanliness.

Skills

Leadership

English fluency

Job description

Walgreens Co. in Phoenix, AZ seeks a Retail Key Holder to support store operations, opening and closing in the manager's absence, handling cash, and ensuring the floor and stockroom are ready for the business day.

Assists with vendor deliveries and maintains store readiness. The role emphasizes delivering a distinctive customer experience, engaging customers, processing returns and refunds, and maintaining accurate inventory and pricing.