Shift Lead: Customer Experience & Store Operations

Walgreens; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Phoenix, AZ is seeking a capable shift lead to open and close the store in the absence of management, manage cash and ensure all systems are ready for business. You will handle returns, refunds, and daily pricing while maintaining inventory accuracy.

The role emphasizes delivering a distinctive customer experience, engaging customers, and coaching team members on service best practices. Strong English communication is required, with a focus on compliance and safety.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes product returns, refunds, and cash handling tasks as required.
• Models and delivers a distinctive customer experience.
• Engages customers, assists with products and services, and resolves issues to ensure satisfaction.
• Maintains store inventory accuracy and pricing compliance.

Skills

Leadership experience

Retail experience

English proficiency

Education

High school diploma or equivalent

Job description

Walgreens in Phoenix, AZ is seeking a capable shift lead to open and close the store in the absence of management, manage cash and ensure all systems are ready for business. You will handle returns, refunds, and daily pricing while maintaining inventory accuracy.

The role emphasizes delivering a distinctive customer experience, engaging customers, and coaching team members on service best practices. Strong English communication is required, with a focus on compliance and safety.