Store Shift Lead - Customer Experience & Operations

Walgreens Co.; North Platte (NE); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in United States, Nebraska, North Platte is seeking a key holder capable of opening and closing the store in the absence of management.

You will handle cash, process returns and refunds, and help ensure a smooth start to the business day. You will engage customers, model Walgreens service traits, assist with vendor deliveries, pricing, and display updates, and support basic bookkeeping and store maintenance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including all required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues to ensure a positive experience.
• Share customer service best practices with team members to deliver Walgreens service traits and proactively assist customers.
• Hold store keys to open/close without management as necessary.
• Assist with warehouse and vendor ordering processes, including opening backdoor for deliveries.
• Register all related sales on assigned cash register and manage scanning errors, price verifications, items not on file, price modifications, and voids.
• Review order exceptions and assist in reverse logistics (returns, etc.).
• Assist in evaluating displays, perform resets, and manage promotional/sale merchandise.
• Maintain accurate on-hand inventory counts across departments and stockroom.
• Ensure compliance with pricing tasks and local regulations, and display proper signage.
• Assist with bookkeeping activities and basic store maintenance; ensure store condition and appearance.
• Support product separation of raw foods and regular items and restock accordingly.
• Maintain knowledge of store systems and equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state/local laws regarding regulated products.
• Bag checks of team members before leaving the store.
• Adhere to company policies and foster respectful coworker relationships.
• Complete special assignments as requested.

Skills

Leadership experience

English proficiency

Education

PTCB certification or state pharmacy license

Job description

Walgreens Co. in United States, Nebraska, North Platte is seeking a key holder capable of opening and closing the store in the absence of management.

You will handle cash, process returns and refunds, and help ensure a smooth start to the business day. You will engage customers, model Walgreens service traits, assist with vendor deliveries, pricing, and display updates, and support basic bookkeeping and store maintenance.