Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Miami (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Miami is seeking a dedicated team member to open and close the store when management is not present, handle required cash activities, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience while upholding store standards. You will engage customers, assist with products and services, support pricing and inventory tasks, and contribute to teamwork and compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close store in absence of management and handle cash start-ups.
• Complete returns, voids, refunds, cash drops to the safe, and provide change.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues.
• Share customer service best practices with team to deliver a distinctive experience.
• Hold store keys and open back door for deliveries.
• Coach team in ordering, vendor deliveries, and backdoor processes.
• Register sales and record scanning errors, price verifications, and voids.
• Review order exceptions and assist reverse logistics.
• Develop displays, resets, and pricing signs; ensure proper signage.
• Maintain accurate inventory and stockroom counts.
• Ensure Outdate program compliance.
• Assist with pricing tasks per local regulations and signage requirements.
• Assist with bookkeeping, cash reports, ledgers, and bill payments.
• Maintain store appearance and cleanliness; request repairs as needed.
• Assist with product separation and stock rotation; use FIFO where applicable.
• Knowledge of store systems and equipment.
• Assist at Pharmacy out window when requested.
• Ensure compliance with regulated products (alcohol, tobacco).
• Bag checks of team members before leaving the store.
• Complete special assignments as needed.
• Compliance with company policies; maintain respectful relationships.

Skills

Leadership experience

Customer service

Cash handling

Store operations

Communication

Tools

POS systems

Inventory tracking

Job description

Walgreens Co. in Miami is seeking a dedicated team member to open and close the store when management is not present, handle required cash activities, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience while upholding store standards. You will engage customers, assist with products and services, support pricing and inventory tasks, and contribute to teamwork and compliance with policies.