Store Shift Lead: Customer Experience & Operations

Walgreens; Louisville (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Louisville is seeking a capable shop leader to open/close the store when management is unavailable, manage cash procedures, and ensure the floor and stockroom are ready for the day. You will also handle returns, refunds, and POS transactions while delivering a consistently friendly customer experience.

The role emphasizes frontline leadership, adherence to store systems, and ability to coach team members on service best practices.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, handling required cash and start-up procedures.
• Handle product returns, refunds, cash drops, and cash register transactions with accuracy.
• Provide a distinctive and delightful customer experience to shoppers and patients.

Skills

Leadership experience

Retail experience

Customer service

Education

PTCB certification or pharmacy license

Store systems knowledge

Job description

Walgreens in Louisville is seeking a capable shop leader to open/close the store when management is unavailable, manage cash procedures, and ensure the floor and stockroom are ready for the day. You will also handle returns, refunds, and POS transactions while delivering a consistently friendly customer experience.

The role emphasizes frontline leadership, adherence to store systems, and ability to coach team members on service best practices.