Store Shift Lead - Customer Experience & Operations

Walgreens; Jacksonville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Jacksonville, IL seeks a key holder to open and close the store when management is not available, handle cash and deliveries, and ensure the floor and stockroom readiness. You will greet customers and resolve issues, while modeling outstanding service to create a distinctive Walgreens experience.

The role also covers inventory, pricing, and basic store bookkeeping, with a focus on reliability and leadership. Training and team support are integral parts of the job.

Qualifications

• One year of leadership, supervisory, or key holder experience.
• Fluent reading, writing and speaking English.
• Experience in customer service and cash handling.

Responsibilities

• Opens and closes the store in the absence of management and handles related cash procedures.
• Gives attention to customer needs, resolves issues, and ensures a delightful experience.
• Maintains store systems, pricing, inventory, and basic bookkeeping tasks.

Skills

Leadership

Customer service

Store operations

Cash handling

English fluency

Education

High school diploma or equivalent

Tools

Retail POS system

Cash register

Job description

Walgreens in Jacksonville, IL seeks a key holder to open and close the store when management is not available, handle cash and deliveries, and ensure the floor and stockroom readiness. You will greet customers and resolve issues, while modeling outstanding service to create a distinctive Walgreens experience.

The role also covers inventory, pricing, and basic store bookkeeping, with a focus on reliability and leadership. Training and team support are integral parts of the job.