Shift Lead: Customer Experience & Store Ops

Walgreens; Jacksonville (FL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Jacksonville, FL seeks a leader to open/close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for the business day. The role includes assisting with deliveries, returns, refunds, and maintaining a distinctive customer experience.

The ideal candidate has at least one year in a leadership or key holder role, is fluent in English, and understands store systems.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with price changes and signage, including local regulations.

Skills

Leadership

Retail key holder

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Jacksonville, FL seeks a leader to open/close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for the business day. The role includes assisting with deliveries, returns, refunds, and maintaining a distinctive customer experience.

The ideal candidate has at least one year in a leadership or key holder role, is fluent in English, and understands store systems.