Store Shift Lead: Customer Experience & Operations

Walgreens; Hutto (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring for a key-holder-like role in Texas. The position entails opening and closing the store when management is absent, handling cash processes, and ensuring the floor and stock room are ready for business. You will assist with vendor deliveries, pricing tasks, and basic bookkeeping as needed.

As a frontline leader, you will greet customers, resolve issues, and model exceptional service. The role requires English fluency and at least one year of leadership or retail key holder

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required cash processes and ensuring ready floor and stock room.
• Completes product returns, order voids, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services, resolving issues to ensure a positive experience.
• Maintains store key access and supports warehouse/vendor processes including deliveries.
• Registers sales and tracks scanning errors, price verifications, and price changes.
• Maintains accurate inventory counts and signage for pricing.
• Assist with housekeeping, displays, and basic department maintenance.
• Assist with exterior and interior maintenance and ensure compliance with policies.
• Attends training and completes requested PPLs.

Skills

Leadership experience

Retail key holder experience

English fluency

Job description

Walgreens is hiring for a key-holder-like role in Texas. The position entails opening and closing the store when management is absent, handling cash processes, and ensuring the floor and stock room are ready for business. You will assist with vendor deliveries, pricing tasks, and basic bookkeeping as needed.

As a frontline leader, you will greet customers, resolve issues, and model exceptional service. The role requires English fluency and at least one year of leadership or retail key holder