Store Shift Lead: Customer Experience & Operations

Walgreens; Herndon (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Herndon, VA is seeking a capable team member to support daily operations, open and close the store when management is not present, handle cash and refunds, and ensure shelves and backroom areas are prepared for business.

You will assist customers, resolve questions, maintain price accuracy, manage stock, and help with pharmacy/out window tasks as needed, while modeling a courteous, proactive service mindset.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required cash handling and ensuring the floor and stock room are ready.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Retail key holder

Customer service

POS systems

Tools

POS systems

Job description

Walgreens in Herndon, VA is seeking a capable team member to support daily operations, open and close the store when management is not present, handle cash and refunds, and ensure shelves and backroom areas are prepared for business.

You will assist customers, resolve questions, maintain price accuracy, manage stock, and help with pharmacy/out window tasks as needed, while modeling a courteous, proactive service mindset.