Store Shift Lead: Customer Experience & Operations

Walgreens; Graham (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Graham, NC is seeking a store lead to open/close in the absence of management, manage cash, and ensure the floor and stockroom are ready for the business day. This role also covers opening the back door for deliveries and delivering a distinctive customer experience.

You will handle returns, refunds, cash drops, pricing, merchandising, and basic bookkeeping while supporting the team and management in daily operations. The position emphasizes service excellence and store readiness.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.
• Willing to comply with company policies and procedures.

Responsibilities

• Open and close store when management is absent; handle cash, start-up, and deliveries.
• Complete product returns, refunds, cash drops, and cash register transactions.
• Provide excellent customer experience and assist with store operations.
• Maintain inventory accuracy and pricing; assist with merchandising and resets.
• Assist with pharmacy window as requested.

Skills

Leadership

Retail Key Holder

Customer service

Job description

Walgreens in Graham, NC is seeking a store lead to open/close in the absence of management, manage cash, and ensure the floor and stockroom are ready for the business day. This role also covers opening the back door for deliveries and delivering a distinctive customer experience.

You will handle returns, refunds, cash drops, pricing, merchandising, and basic bookkeeping while supporting the team and management in daily operations. The position emphasizes service excellence and store readiness.