Store Shift Lead: Customer Experience & Operations

Walgreens; Cookeville (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Cookeville, TN is seeking a team member to open and close the store without management, handle cash, assist with backdoor deliveries, and ensure floor and stock room readiness. The role includes cash handling, refunds, and order voids as needed.

The position emphasizes delivering a distinctive customer experience, greeting customers, answering questions, and helping with products and services while supporting store operations and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members by communicating assigned tasks when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership

Retail experience

Job description

Walgreens in Cookeville, TN is seeking a team member to open and close the store without management, handle cash, assist with backdoor deliveries, and ensure floor and stock room readiness. The role includes cash handling, refunds, and order voids as needed.

The position emphasizes delivering a distinctive customer experience, greeting customers, answering questions, and helping with products and services while supporting store operations and compliance.