Store Shift Lead — Customer Experience & Operations

Walgreens; Brown Deer (WI); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Brown Deer is seeking a store associate with leadership experience to open/close the store in management's absence and handle cash operations. You will assist with deliveries, returns, refunds, and pricing tasks while delivering excellent customer service.

Requirements include at least one year in a leadership or key holder role and fluent English. The role emphasizes accurate sales recording and proactive customer engagement.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Hold store keys to open and close without management and assist with deliveries.
• Register all related sales on the cash register and review pricing/voids as needed.

Skills

Leadership Experience

Retail Key Holder

English Fluency

Tools

POS Systems

Job description

Walgreens in Brown Deer is seeking a store associate with leadership experience to open/close the store in management's absence and handle cash operations. You will assist with deliveries, returns, refunds, and pricing tasks while delivering excellent customer service.

Requirements include at least one year in a leadership or key holder role and fluent English. The role emphasizes accurate sales recording and proactive customer engagement.