Store Shift Lead - Customer Experience & Operations

Walgreens; Bear (DE); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a dedicated team member to operate in the absence of store management, opening and closing procedures, and ensuring the floor and stock room are ready for the day. The role includes handling returns, refunds, cash drops, and providing change at registers while delivering a distinctive customer experience.

Responsibilities include engaging customers, coaching team members, and maintaining inventory accuracy with proper pricing and signage in compliance with policies and local

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups, cash handling, and ensuring floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to resolve issues and ensure a positive experience.
• Communicates tasks to team members when management is not present and reports disciplinary issues to management.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens is seeking a dedicated team member to operate in the absence of store management, opening and closing procedures, and ensuring the floor and stock room are ready for the day. The role includes handling returns, refunds, cash drops, and providing change at registers while delivering a distinctive customer experience.

Responsibilities include engaging customers, coaching team members, and maintaining inventory accuracy with proper pricing and signage in compliance with policies and local