Store Shift Lead: Customer Experience & Operations

Walgreens; Baltimore (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Baltimore is seeking a capable team member to open and close the store when management isn't present, handling cash and ensuring the floor and stock room are ready for the business day.

You will engage customers, assist with product questions, support vendor deliveries, and maintain accurate inventory counts and compelling in-store displays. This role emphasizes pricing accuracy and compliant operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring floor and stock room readiness.
• Complete product returns, order voids, customer refunds, cash drops, and provide change at registers.
• Engage customers and patients to deliver a distinctive customer experience.
• Assist with vendor deliveries and backdoor access.
• Maintain accurate inventory counts and pricing signage.
• Assist with displays, resets, and stock rotation; ensure compliance with local regulations.
• Bag checks of team members and general store upkeep.

Skills

Leadership

Customer service

Cash handling

English fluency

Job description

Walgreens in Baltimore is seeking a capable team member to open and close the store when management isn't present, handling cash and ensuring the floor and stock room are ready for the business day.

You will engage customers, assist with product questions, support vendor deliveries, and maintain accurate inventory counts and compelling in-store displays. This role emphasizes pricing accuracy and compliant operations.