Store Shift Lead | Customer Experience Champion

Walgreens; New Mexico; On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to support daily store operations in the United States. Responsibilities include opening/closing the store in the absence of management, handling cash, processing returns, refunds, and price changes while ensuring accurate POS records.

The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and maintaining product displays with attention to pricing and signage. English fluency is required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive customer experience.

Skills

Leadership

Retail knowledge

Customer service

Tools

POS systems

Job description

Walgreens is seeking team members to support daily store operations in the United States. Responsibilities include opening/closing the store in the absence of management, handling cash, processing returns, refunds, and price changes while ensuring accurate POS records.

The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and maintaining product displays with attention to pricing and signage. English fluency is required.