Store Shift Lead - Auto Parts Retail & Service

O'Reilly Auto Parts; Corvallis (OR); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Corvallis, OR seeks a Retail Service Specialist to support store leadership in sales, customer service, appearance, and operations. The role may assume shift management in the absence of managers.

Bilingual candidates are encouraged to apply. Responsibilities include leading service excellence for retail and professional customers, managing showroom service levels, and processing orders and returns efficiently.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification (required).
• Retail sales experience preferred, auto parts industry beneficial.
• Automotive systems and repair knowledge advantageous.
• ASE Certification is a plus.
• Fluent in multiple languages, especially Spanish.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute programs.
• Ensure telephone calls are answered per policy.
• Process BOP/ship to store, transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently.
• Process returns and exchanges; issue refunds correctly.
• Invoice merchandise before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Adhere to work schedules; clock in/out as required.
• Perform opening/closing duties and security procedures.

Skills

Strong communication skills

Multilingual (Spanish)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Corvallis, OR seeks a Retail Service Specialist to support store leadership in sales, customer service, appearance, and operations. The role may assume shift management in the absence of managers.

Bilingual candidates are encouraged to apply. Responsibilities include leading service excellence for retail and professional customers, managing showroom service levels, and processing orders and returns efficiently.