Store Service Leader - Elevate Customer Experience

Socket.dev; Newton (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to oversee store operations in Newton, supervising departments, managing schedules, and ensuring prompt, friendly service across the store.

The ideal candidate has retail leadership experience, thrives in a fast-paced environment, and excels at developing staff while delivering results. This in-store, full-time role offers growth opportunities within the company.

Qualifications

• High school diploma or equivalent required.
• Two+ years of related work experience preferred.
• Strong customer service and leadership skills.

Responsibilities

• Provide prompt, friendly customer service by greeting customers.
• Lead by example and maintain positive employee relations.
• Plan and adjust work schedules; assign duties and ensure tasks are completed on time.
• Supervise store activities across departments and step in when needed.
• Train staff on store policies and safety procedures and provide ongoing education.
• Evaluate employee performance and consider promotions, transfers, or dismissals.
• Handle cash registers and store transactions and maintain accuracy.

Skills

Problem solving

Numerical skills

Interview skills

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to oversee store operations in Newton, supervising departments, managing schedules, and ensuring prompt, friendly service across the store.

The ideal candidate has retail leadership experience, thrives in a fast-paced environment, and excels at developing staff while delivering results. This in-store, full-time role offers growth opportunities within the company.