Store Service Lead – Cash & Customer Care

CNG Holdings, Inc.; Kenosha (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager for our Kenosha, WI area.

The role focuses on delivering outstanding customer service, ensuring regulatory compliance, and supporting store operations while acting as a brand ambassador for Check N Go, Allied Cash Advance, or Cash Store. You will lead daily customer interactions, supervise cash handling, train staff, and coordinate with management to meet store objectives.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with policy; valid Driver’s License and Automobile Insurance
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal & written communication

Education

High school diploma, GED, or equivalent experience

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager for our Kenosha, WI area.

The role focuses on delivering outstanding customer service, ensuring regulatory compliance, and supporting store operations while acting as a brand ambassador for Check N Go, Allied Cash Advance, or Cash Store. You will lead daily customer interactions, supervise cash handling, train staff, and coordinate with management to meet store objectives.