Store Sales Manager: Customer Experience & Operations

Michaels; Silver Spring (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/Dental/Vision

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Silver Spring, MD to lead front-end and service operations, drive sales results, and deliver an engaging customer experience. You will coach the team, manage POS and Self-Checkout, and oversee in-store programs like Loyalty, events, and the Knit & Sew Shop.

Regular nights, weekends, and early mornings are required. We expect 3+ years of retail leadership, a focus on SOPs, and strong customer-focused coaching.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to lead front-end and service operations.
• Strong customer-focused coaching and daily execution.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach team on SOPs, policies, and brand standards to drive sales KPIs.
• Provide Manager-on-Duty coverage and ensure omni-channel service excellence.

Skills

Retail leadership

Customer experience coaching

POS systems proficiency

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Silver Spring, MD to lead front-end and service operations, drive sales results, and deliver an engaging customer experience. You will coach the team, manage POS and Self-Checkout, and oversee in-store programs like Loyalty, events, and the Knit & Sew Shop.

Regular nights, weekends, and early mornings are required. We expect 3+ years of retail leadership, a focus on SOPs, and strong customer-focused coaching.