Store Sales Manager - Customer Experience Leader

michaels; Virginia (MN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels is seeking a Sales Manager for the Fairfax, VA store to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end and service operations.

You will coach teams on SOPs, loyalty programs, and omnichannel services like BOPIS and Same Day Delivery, while ensuring accurate POS use and adherence to brand standards. Requires 3+ years retail leadership and availability for nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching and developing front-line teams.
• Strong focus on delivering customer experience and selling behaviors.

Responsibilities

• Lead adherence to SOPs and company programs to ensure compliance.
• Ensure policy execution and accountability for store conditions and results.
• Model and coach customer experience and selling behaviors to improve conversion.
• Provide MOD coverage and maintain floor leadership during shifts.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager for the Fairfax, VA store to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience across front-end and service operations.

You will coach teams on SOPs, loyalty programs, and omnichannel services like BOPIS and Same Day Delivery, while ensuring accurate POS use and adherence to brand standards. Requires 3+ years retail leadership and availability for nights, weekends, and early mornings.