Retail Sales Manager - Customer Experience Leader

The Michael's Companies; Winchester (VA); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health, dental, vision coverage

Job summary

The Michaels Companies in Winchester, VA is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will drive sales, coach associates, and ensure adherence to SOPs while managing operations, POS accuracy, and in-store programs.

The role emphasizes mentoring team members, supporting omni-channel fulfillment, and promoting loyalty programs to boost customer retention. Availability for nights, weekends and early mornings is expected.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand long periods and lift up to 50 pounds.
• Strong coaching and customer-focused skills.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Coach team members and provide Manager-on-Duty coverage.
• Drive omni-channel service with BOPIS and Same Day Delivery where applicable.
• Promote Loyalty Rewards and protection plans to increase retention.

Skills

Retail leadership

Team leadership

Customer service

Tools

POS system

Self-Checkout

Job description

The Michaels Companies in Winchester, VA is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will drive sales, coach associates, and ensure adherence to SOPs while managing operations, POS accuracy, and in-store programs.

The role emphasizes mentoring team members, supporting omni-channel fulfillment, and promoting loyalty programs to boost customer retention. Availability for nights, weekends and early mornings is expected.