Store Sales Manager — Customer Experience Leader

Michaels Stores; Ankeny (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Michaels Companies Inc. in Ankeny, IA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results and an engaging customer experience.

You will oversee front-end and service operations, coach the team on SOPs, support POS and Self-Checkout, and ensure consistency with brand standards while delivering exceptional omni-channel service and events such as Birthday/parties and loyalty programs.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead store operations and customer experience, ensuring strong selling and service execution.
• Coach team on SOPs, company programs, and brand standards; uphold compliance and asset protection.
• Provide Manager-on-Duty coverage and maintain floor leadership, service and operational continuity.
• Drive omni-channel initiatives (BOPIS, Same Day Delivery) and support loyalty programs.

Job description

The Michaels Companies Inc. in Ankeny, IA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results and an engaging customer experience.

You will oversee front-end and service operations, coach the team on SOPs, support POS and Self-Checkout, and ensure consistency with brand standards while delivering exceptional omni-channel service and events such as Birthday/parties and loyalty programs.