Store Sales Leader & Guest Experience Coach

American Eagle Outfitters Inc.; Westlake (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% off AE/Aerie products year-round

Store contests for free merchandise

Job summary

American Eagle Outfitters Inc. in Westlake, OH is seeking a full-time Sales Leader to support the Store Leadership Team and drive exceptional guest experiences. Expect leading LOD shifts, daily store operations, and championing associate training to deliver strong sales results.

You will recruit and coach teammates, set clear goals, and recognize top performance while upholding AEO standards and policy adherence. Our program emphasizes guest-first service and real, authentic teamwork.

Qualifications

• Experience leading retail teams and driving sales results.
• Ability to train, motivate and celebrate associates while upholding service standards.
• Strong focus on guest experience and in-store operations.

Responsibilities

• You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience. You support Store Leadership in doing what it takes to maximize business opportunities to drive KPI results.
• You're a people leader: You're all about motivating and inspiring the team through AEO's core values. You're a role-model leader and you always hold associates accountable to rocking AEO's service standards, especially on the Salesfloor and in the Fitting Room.
• You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture.
• You know that teamwork makes the dream work: You challenge Sales and Stock Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching. You motivate associates and drive engagement by celebrating outstanding performance - #winning!
• You're a visual & operational innovator: You're a natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards. Most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
• Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.

Skills

Leadership

Sales leadership

Guest experience

Training

KPI focus

Operations

Job description

American Eagle Outfitters Inc. in Westlake, OH is seeking a full-time Sales Leader to support the Store Leadership Team and drive exceptional guest experiences. Expect leading LOD shifts, daily store operations, and championing associate training to deliver strong sales results.

You will recruit and coach teammates, set clear goals, and recognize top performance while upholding AEO standards and policy adherence. Our program emphasizes guest-first service and real, authentic teamwork.