Store Sales Leader: Elevate Customer Experience & Ops

Michaels Stores; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/Dental/Vision coverage

Employee discounts

Job summary

Michaels Stores in Wisconsin (Monona) is seeking a Sales Manager who will lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations and ensure adherence to brand standards and SOPs.

You will coach team members, manage MOD coverage, optimize omnichannel services like BOPIS and Same Day Delivery, and promote loyalty programs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach and develop team members through structured onboarding and ongoing training.
• Provide Manager-on-Duty coverage and maintain floor leadership and operational continuity.
• Drive omni-channel services including BOPIS and Same Day Delivery to meet KPIs.

Skills

Retail leadership

Job description

Michaels Stores in Wisconsin (Monona) is seeking a Sales Manager who will lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations and ensure adherence to brand standards and SOPs.

You will coach team members, manage MOD coverage, optimize omnichannel services like BOPIS and Same Day Delivery, and promote loyalty programs.