Store Sales Leader: Drive Customer Experience & Growth

Michaels Stores; Kenosha (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

The Michaels Companies Inc. in Kenosha, WI seeks an experienced Sales Manager to lead a high-performing selling culture across the store and drive strong sales results and customer experience.

You will oversee front-end and service operations, ensuring brand standards and operational expectations are met and KPI-driven performance is achieved. You will coach and develop team members, provide MOD coverage, and collaborate across departments to execute in-store programs, events, and omnichannel

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

The Michaels Companies Inc. in Kenosha, WI seeks an experienced Sales Manager to lead a high-performing selling culture across the store and drive strong sales results and customer experience.

You will oversee front-end and service operations, ensuring brand standards and operational expectations are met and KPI-driven performance is achieved. You will coach and develop team members, provide MOD coverage, and collaborate across departments to execute in-store programs, events, and omnichannel