Store Sales Leader: Customer Experience & Operations

Michaels Stores; City of Plattsburgh (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels Stores in Plattsburgh, NY is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure SOPs and brand standards are consistently executed.

The role focuses on coaching, protecting store conditions, managing POS operations, and promoting loyalty programs while delivering omni-channel service and events.

Qualifications

• Three+ years of retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach customer experience and selling behaviors.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Ensure SOPs, policies and brand standards are followed.
• Provide MOD coverage and maintain operational continuity.

Skills

Retail leadership

Customer experience

Staff coaching

POS operation

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Plattsburgh, NY is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure SOPs and brand standards are consistently executed.

The role focuses on coaching, protecting store conditions, managing POS operations, and promoting loyalty programs while delivering omni-channel service and events.