Retail Sales Manager — Customer Experience Leader

michaels; Town of Plattsburgh (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels is seeking a Sales Manager for the Plattsburgh, NY store to lead a high-performing sales team and deliver an engaging customer experience. You will oversee front-end operations, coach staff, ensure SOP adherence, and drive omni-channel service like BOPIS and same-day delivery while promoting loyalty programs.

The role requires 3+ years of retail leadership, with a focus on sales, service, and operational excellence. Night/weekend shifts may be required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store.
• Coach team to deliver exceptional customer experience and brand standards.
• Oversee front-end and service operations to ensure SOPs and policies are followed.
• Drive KPI attainment through effective day-to-day execution and leadership.

Skills

Retail leadership

Coaching

Customer experience

Store operations

Tools

POS systems

Self-Checkout systems

Job description

Michaels is seeking a Sales Manager for the Plattsburgh, NY store to lead a high-performing sales team and deliver an engaging customer experience. You will oversee front-end operations, coach staff, ensure SOP adherence, and drive omni-channel service like BOPIS and same-day delivery while promoting loyalty programs.

The role requires 3+ years of retail leadership, with a focus on sales, service, and operational excellence. Night/weekend shifts may be required.